Return and Refund Policy

Not the right fit? You have 30 days from the day your parcel is delivered to send it back for a refund or an exchange. Here is how it works at Morgan Weston.

Returns at a glance

  • Return window: 30 days from delivery
  • Return shipping: Paid by the customer (we cover it if the item is faulty or wrong)
  • Restocking fee: None
  • Refund timing: Within 7 days of your return arriving with us
  • Exchanges: Yes, within the same 30-day window
  • Governing terms: This policy is subject to our Terms of Service

How to return an item

Email us at support@morganweston.com within 30 days of delivery with your order number and the item(s) you'd like to send back. We'll reply with step-by-step return instructions. Requests received after the 30-day window can't be accepted.

To be eligible for a refund, items must be:

  1. Unworn, unwashed and in their original condition
  2. Complete with all labels and tags still attached
  3. Returned in the original packaging

Pack the parcel carefully and use a tracked service with a reliable courier. Return postage is at your own cost, and we can't take responsibility for parcels that are lost or damaged on their way back to us.

No restocking fee is charged on any return.

Where to send your return

Once your return has been approved, send it to our fulfilment partner's returns centre:

Morgan Weston Returns
Room 304, Unit 2, Building 9, Phase 2
Jinxiu Jiangnan, Minzhi
Longhua District, Shenzhen
Guangdong 518000
China

Please wait for our confirmation before posting anything. Transit times to the returns centre vary, and we can't be held responsible for customs processing or courier delays after the parcel has left you.

Refunds and exchanges

Refunds. As soon as your return reaches us and passes inspection, we refund the full item price to the payment method you used at checkout. This normally takes up to 7 days from the day we receive the parcel. Depending on your bank or card provider, it may take a few extra days for the money to show in your account. Original delivery charges, where applicable, are not refunded.

Exchanges. Need a different size or colour? Email support@morganweston.com with your order number and the item you'd like instead. Exchanges are available within 30 days of delivery on items that are unworn, unwashed and still have all tags attached. Our team will walk you through the next steps.

Cancellations, faulty or incorrect items

Cancelling an order. Changed your mind? Contact support@morganweston.com as quickly as you can. We can cancel and refund in full as long as the order hasn't been handed to the courier. Once it has been dispatched, it can no longer be cancelled, but you can still return it under the policy above.

Faulty, damaged or wrong items. If something arrives damaged, defective or isn't what you ordered, email us within 7 days of delivery with your order number and clear photos showing the problem. We'll look into it straight away and offer a replacement or a full refund, whichever you prefer. In these cases we pay the return postage, so you are never out of pocket for our mistake.

Questions? We're here

Our customer care team is happy to help with anything about your order or return.

Customer Services Hours:
Monday to Friday: 9:00-18:00 GMT

Email: support@morganweston.com
Phone: +447520653245
Contact Form: Click Here

Morgan Weston is operated by JR GLOBAL BRANDS LTD, a company based in the United Kingdom.

Company Number: 16874318
Address: 71-75, Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom